Hackensack University Medical Center
About Us
Driven by Quality
Hackensack University Medical Center's standing as one of New Jersey's and the nation's healthcare leaders is driven by a commitment to quality. At Hackensack University Medical Center, quality means always striving to deliver the best medicine to our patients. It means always reevaluating the delivery of healthcare to ensure that high standards are achieved. It means never turning away from a community need, but instead redoubling our efforts and commitment to respond to those needs.
So how does our commitment to quality impact a patient's experience? At Hackensack University Medical Center, our patients and visitors can expect:
- Superior inpatient and outpatient care that is nationally recognized
- Access to a prestigious, renowned, and expanding medical staff
- Magnet Award-winning registered professional nurses, who are among the nation's best
- Today's most advanced medicine, through
- Disease-focused Centers of Excellence
- On-site basic, translational, and clinical research
- Investments in state-of-the-art technologies
- A modern and expanding hospital environment
- Hospitality programs that provide outstanding customer service
- Innovative programs that are unique to the hospital industry and seek to change the status quo at hospitals nationwide
PURPOSE
Hackensack University Medical Center is a team committed to providing an exceptional patient experience through quality patient-centered care, education, research, and community outreach.
GOAL
To become the leading Medical Center in the northeastern United States by 2014.
Belief #1 - Quality-Achieving excellence in patient-centered care and service.
Belief #2 - Service-Committing to anticipate and fulfill the needs, requests, and wishes of our customers.
Belief #3 - Patient-Centered Care-Providing care that is compassionate, empathic, and responsive to the needs, values, and preferences of individual patients and the families of patients.
Belief #4 - Innovation-Advancing the delivery of healthcare through the use of cutting-edge technology, research, education, and processes that achieve desired outcomes.
Belief #5 - Compassion-Showing concern for all individuals by listening to, and empathizing with, their feelings, anxieties, and expectations.
Belief #6 - Communication-Providing timely, reliable information that results in understanding.
Belief #7 - Integrity-Acting in a responsible and ethical manner.
Belief #8 - Professionalism-Accepting individual responsibility and accountability within our roles, as defined by the standards of our profession.
Belief #9 - Respect-Listening to, and valuing, diverse opinions.
Belief #10 - Satisfaction-Creating a safe, supportive, and healing environment that inspires us to exceed the needs and expectations of patients, the families of patients, physicians, and employees.
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