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Service Desk Support Technician II - Information Technology
American Foods Group, LLC.
American Foods Group, LLC.
 
How to Apply:
American Foods Group, LLC.

Job Location: Green Bay, WI
Job Type: Full Time
Department: Information Technology


Position Name: Service Desk Support Technician II
Family: Information Technology
Status: Exempt, Full-Time
Location: Green Bay, WI

Essential Functions and Responsibilities:
  • Responds to telephone calls, email, and personnel requests for technical support.
  • Responsible for reviewing service desk ticket queues, documenting support, diagnostic activities, and escalating problems as required.
  • Provide support to end users on a variety of issues or questions.
  • Identifies, researches, and resolves technical problems.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Assists in the installation, maintenance, and general support of systems.
  • Assists in maintaining documentation (knowledge) for installing and troubleshooting issues in specified areas of responsibility.
  • Experienced with standard concepts, practices, and procedures within service desk support.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Works under general supervision. Typically reports to a supervisor.

Marginal Functions:
  • All other duties as assigned

Knowledge, Skills, and Abilities:
  • Strong customer service abilities.
  • Excellent analytical and problem solving abilities.
  • Excellent communication skills both oral and written. Strong interpersonal skills.
  • Familiar with standard concepts, practices, and procedures within field. Performs a variety of tasks.
  • Technical aptitude and ability to research and solve simple to intermediate complexity issues.
  • Ability to effectively communicate issues and resolutions within IT.
  • Ability to work within a team and established standards.
  • Experience documenting.
  • Experience with Windows 7 (and greater) server operating systems and active directory.
  • Experience in other specialty areas of IT related support is a plus.

Education, Training, and Licenses:
  • Certification(s) in area of specialty is a plus.
  • Bachelors degree in Computer Science or in area of specialty is preferred.
  • Minimum of 2+ years of experience in the field or related area.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Legal/ADA Considerations: Normal office environment. Occasional overnight travel by surface or air. Occasional periods of shop environment. Extended work hours.

Females, Minorities, Veterans and Disabled Individuals Encouraged to Apply
Equal Employment Opportunity/Affirmative Action Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.



How to Apply:
American Foods Group, LLC.

 
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