COMMUNICATIONS SPECIALIST IN TRAINING - 0717 Salary
$26,832.00 - $40,248.00 Annually
12/29/2017 3:00 PM Eastern
- Job Description
Brief Description of the Job:
Successfully complete training courses in telephone protocol and call simulation for police and fire and then answer and process 911 and non-emergency calls from the public in an on-the-job training environment. Process calls from distraught or irate callers in a live environment. Process calls from officers, other departments, and agencies. Forward calls to appropriate agencies if the situation is not handled by the City. Notify external support agencies as needed to facilitate needs of the public and first responders. Monitor the weather and emergency alerts to notify commanders, key leaders of the City, and citizens of hazards or emergency conditions as needed.
Successfully complete training to enter police, fire, animal control, and forensic calls for service into the Computer Aided Dispatch system. Dispatch Police, Fire, Forensic, and Animal Control field response units to calls for service with a trainer guiding the work performance. Dispatch the appropriate number of officers to calls for services and maintain an accurate and up-to-date record of officer`s activities and actions. Successfully complete the FBI NCIC training course and perform the duties and functions for the SLED/FBI National Crime Information Center (NCIC) computer access. Enter wanted persons, stolen vehicles, missing person, and stolen tags to the NCIC national databases and send/respond to administrative messages. All of these tasks occur simultaneously and require a significant amount of multi-tasking and problem-solving abilities. Manage multiple administrative duties: Community Care calls, towed vehicle entry, towed vehicle NCIC checks, entering keyholder data to the CAD for local businesses and residences, etc. Complete necessary paperwork, logs, scans, and e-mails.
- Job Duties
Answer Phone Calls (40%): With a trainer overseeing the work product, answer 911 lines, non-emergency lines, and ringdown phones in the Communications Center and process requests and information from all. Develop multi-tasking skills and enter calls into computer system while on phone with callers. Determine which public agency would be best resolution to problem encountered by public and first responders. Complete national training certifications to gain knowledge and skills to gather information from callers who may be hysterical, angry, complacent, and/or calm. Act as a resource for field responders and to the public for situations not handled by police and fire personnel. Notify Sheriff`s Office, EMS, Highway Patrol, and other agencies of emergency situations that might affect their agency. Place calls to alarm companies, keyholders, citizens, utility companies, various City departments, and other agencies as needed. Conference callers to the language line as needed and initiates TDD communications when appropriate.
Dispatch Police, Fire, Forensic, and Animal Control Units (40%): With a trainer overseeing the work product, dispatch police, fire, forensic, and animal control calls to field response
units. Maintain accurate/up-to-date record of unit`s status/location. Multi-task by processing field requests using the telephone, Computer Aided Dispatch, and other software system. Prioritize calls for service and dispatch according to call priority. Notify off-duty units to assist with critical calls for service. Notify others for assistance with towing vehicles, public works, sanitation, etc. Maintain records of units working off-duty assignments. Maintain an awareness of others actions and comments in the room to update field responders with pertinent information. Monitor the 3SI tracking system for local banking facilities.
Administrative Duties (10%): With a trainer overseeing work product, review incoming teletypes for relevancy to the City. Respond or notify others as necessary to the circumstances. Enter and verify data for missing persons, wanted persons, stolen vehicles, and tags into the FBI computer system (NCIC.) Enter towed vehicles in tow book and Access database for tracking purposes to aid in locating vehicle and maintaining records. Review the report for the Community Care calls for endangered/at-risk citizens and determine the need to enter calls for dispatch. Monitor downtown camera system and retrieve images recorded where incidents have occurred. Determine the need to activate the Critical Incident Notification System and perform additional notifications as needed.
Document/Monitor and Maintain Equipment (10%): With a trainer overseeing the work product, document all work aspects by entering calls for service, completing forms, or entering information into various computer systems. Check all equipment at the beginning of each shift. Report equipment malfunction that require specialized attention. Repair or resolve basic equipment malfunctions to ensure continued operation of equipment. Perform a daily shutdown of computers. Maintain keyholder information, cautions, and response information pertinent to locations in the CAD system. Maintain officer names and phone numbers, other agencies, and peripheral support`s phone numbers in the CAD system.
Other duties and responsibilities as assigned.
Overall Strength Demands: Sedentary strength demands include exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.
Physical Demands: Continuously requires fine dexterity, sitting, handling, vision, foot controls, hearing, twisting, and talking. Frequently requires reaching. Occasionally requires standing and walking. Rarely requires lifting, carrying, kneeling, crawling, pushing/pulling, climbing, bending, and crouching.
Machines, Tools, Equipment, and Work Aids: Telephone, radio equipment, digitized fire alarm panel, police alarm boards, public safety camera system, fax machine, hand held radio, staplers
Computer Equipment and Software: Printrak, CAD, Motorala Centracom, Open Query, Datamaxx/NCIC computer, TDD software, Microsoft Office Suite, Firehouse computer system, audiolog recording system, AS400 applications, scanner, printer
Overall Working Conditions: Satisfactory: Occasional exposure to unpleasant environmental conditions and/or hazards.
Environmental Factors: Daily exposure to noise and vibration. Seasonal exposure to respiratory hazards.
Health and Safety: Rare exposure to mechanical hazards and electrical hazards.
Primary Work Location: Office Environment.
Protective Equipment Required: None.
Frequently requires time pressures, emergency situations, frequent change of tasks, irregular schedule/overtime, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, noisy/distracting environment, stress, training, documenting, and multitasking.
Formal Education: High school diploma plus six months to one year of advanced study or training in computer usage is required.
Experience: Under and including one year of experience in customer relations.
Driver`s License Required: Class D South Carolina license.
Certifications and Other Requirements: E911 Certification, NCIC Certification, APCO Basic Certification, and APCO Fire Certified must be obtained within 6 months of hire.
How To Apply:
Please fill out our Online Application by clicking the Apply button below:
Our office hours are 8:00 am-5:00 pm Monday - Friday.
The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of race, color, national origin, sex, religion, disability status or age in employment or provision of services.