BASIC FUNCTION: Responsible for greeting customers, making them feel comfortable and ensure that the experience they receive makes them want to return to Koopman Lumber and tell their friends about their experience. Tasks include receiving payment from customers for merchandise or service; waiting on customers, answering telephone inquiries, keeping displays and store well maintained, clean, organized and safe.

RESPONSIBILITIES:

• Greet customers when they enter the store
• Operates cash register, makes change, and issues receipts to customers
• Counts cash drawer at either opening and/or closing of the day
• Takes payments on charge accounts
• Issues gift cards
• Takes deposits on special orders
• Issues refunds or credits as necessary
• Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
• Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions
• Refers store credit applications and bad checks to Credit Department
• Provides the highest level possible of service to all customers with the main objective of serving our retail customers
• Provides customers with information on additional items related to purchases made
• Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market
• Maintains stock, cleans, dusts, displays and faces products for assigned area
• Attends and participates in all company-sponsored training programs as required
• Promotes team concept

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