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Patient Service Rep- Orthopedics-Allouez
Prevea Health
Prevea Health
 
Job Location: Green Bay, WI
Job Type: Full-time
Job Title: Patient Service Rep- Orthopedics-Allouez

Requisition Number: 17-564

Area of Interest: Green Bay,WI

FT/PT: Full-time

Job Description:

Job Description and Essential Functions

Job Title/Position: Patient Services Representative

Job Classification: Administrative/Professional Support

Date of Analysis: 5/29/13 Date of Revision/Review: 5/22/2015

__________________________________________________________________________________________

Brief Description of Job Responsibilities:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Makes a positive first impression on any person utilizing the Prevea Health services, whether on the phone or in person.

  1. Enter insurance information for patients of Prevea Health. Obtain accurate demographic and insurance/coverage information
  2. Communicate with doctors, hospitals, and nursing homes (messages should be dispatched to the on-call doctors as appropriate based on the set protocols)
  3. Assist caller with their medical and non-medical concerns and delegate their needs as appropriate.
  4. Schedule appointments for patients
  5. Provide completed PSR deposits to FSR
  6. Complete Work queues on a daily basis
  7. Attend meetings as required and follow the policies of the organization as described in the handbook
  8. Some Cash handling and the collection of any payments is required in accordance with Prevea Policies and Procedures.

  9. Confirm/schedule appointments using Phytel

Specialized Requirements:

Performance Requirements:

  1. Respect confidentiality of all patients
  2. Ability to work with patients of all ages in a courteous and professional manner
  3. Must be empathetic, yet, responsive to patient`s needs
  4. Ability to work independently, as well as, in a team
  5. Ability to tactfully work with patients with past due accounts
  6. Knowledge of claims filing requirements
  7. Knowledge of grammar, spelling, and punctuation to type patient information and take appropriate messages
  8. Ability to answer the telephone in a pleasant, timely and helpful manner
  9. Ability to speak clearly, concisely and professionally
  10. Ability to read, understand and follow oral and written instruction
  11. Ability to establish and maintain effective working relationships with patients, employees and the public
  12. Ability to multi-task in and efficient and effective manner
  13. Assertive and self directed
  14. Maintain work area in neat and orderly manner
  15. Must be willing to work at all locations, various shifts and extended hours as needed

Education/Experience/Certifications:

  1. Experience in customer service, insurance and/or healthcare setting preferred
  2. Medical Terminology course preferred
  3. Proficient telephone and computer skills

Non-Essential Duties: Other duties as assigned

Typical Working Conditions:

Work is performed in an office environment. Involves continual contact with staff and the public. Possible exposure to communicable diseases.

  1. Long sedentary hours
  2. Computer time stressful on eyes

Typical Physical Demands:

Requires sitting for long periods of time. Working in an office environment. Some bending and stretching is required. Vision must be correctable to 20/30 and hearing must be in the normal range. Working with occasional stress and the ability to adapt to continuous change is required. Use of telephone and computers are required. Manual dexterity required for use of calculator and computer keyboard.

Essential Functions/Physical Demands

Job Title/Position: PSR

Job Classification: Administrative/Professional Support

Frequency of activity required to perform the job

Never

(0% of work day)

Seldom

(1-10% of work day)

Occasional

(11-33% of work day)

Frequent

(34-66% of work day)

As Required

( Greater than 67% of work day)


Physical Requirements


Sit

x


Stand

x


Walk

x


Drive

x


Climb (Stairs/Ladders)

x


Bend (Neck)

x


Bend (Waist)

x


Squat

x


Kneel/Crawl

x


Twist/Turn (Neck)

x


Twist/Turn (Waist)

x


Lift/Carry 0-10 lbs.

x


Lift/Carry 11-25 lbs.

x


Lift/Carry 26-35 lbs.

x


Lift/Carry 36-50 lbs.

x


Lift/Carry 51-75 lbs.

x


Lift/Carry 76-100 lbs.

x


Lift/Carry > 100 lbs.

x


Push/Pull up to 10 lbs.

x


Push/Pull 11-25 lbs.

x


Push/Pull 26-35 lbs.

x


Push/Pull 36-50 lbs.

x


Push/Pull 51-75 lbs.

x


Push/Pull 76-100 lbs.

x


Push/Pull > 100 lbs.

x


Reach (Above shoulder level)

x


Reach (Below shoulder level)

x


Simple Grasping (Hands/Arms)

x


Fine Manipulation (Hands/Arms)

x


Gross Manipulation (Hands/Arms)

x


Vision Requirements


Color Discrimination

x


Near Vision (Correctable to Jaeger 2 or 20/30 binocular)

x


Distance Vision (Correctable to Snellen chart 20/30 binocular)

x


Hearing Requirements


Hears Whispers < 3 feet

x


Hears Whispers 3-8 feet

x





Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled



How to Apply:
We have over 1200 reasons for you to consider a career with Prevea Health--they're our employees. We're an organization that values teamwork and provides continuous education, training and support so every member of the team contributes to our success. We offer a competitive salary and benefits package in an environment geared to professional and personal growth. No matter what your background or professional interests are, we think you'll like what we have to offer. Together we are the best place to get care and the best place to give care.



Prevea Health

Prevea Health is an Equal Employment Opportunity/Affirmative Action employer.
 
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