Description:
The Applications Engineer is part of the Software Sales Group and responsible for providing sales representatives, customers, prospects and partners with technical product advice, preparing RFI/RFP Response and Proposals, and effectively delivering Software Demonstrations to potential and existing clients. The Applications Engineer will answer questions and educate prospects and partners on technical matters including software features, specifications and integration with other systems and tools. The Applications Engineer will be involved in the sales process from developing through closing business as well as completing product installations by working with the Programming team.
Essential Duties and Responsibilities:
Work with Sales representatives to coordinate all activities related to technical sales support for potential customers and existing accounts.
Work directly with prospects to help them understand the technical aspects of software capabilities and develop configuration and usage scenarios.
Work with Sales to design and perform detailed customized product demos and prototypes. Conduct needs assessments prior to each technical product sales presentation, in order to help qualify the opportunity and to focus on the particular prospect's requirements. Works with Sales & Programming to provide initial solution requirements and configuration summary.
Work with sales team to develop and provide technical descriptions and content responses to RFI's and RFP's for prospects and customers. Work with Programming to provide project concepts and project proposals to solve customer needs and requests. Work with Programming to develop technical information that requires specialized expertise.
Insure highest possible customer satisfaction by acting as the voice for the customer in monitoring any customer issues arising during the installation process or post installation use of Vasont.
Secondary Duties:
Work closely with Programming and Marketing, in providing feedback on potential product enhancements and competitive direction. Secondary lead for sales coverage -fills in for sales representatives when necessary. Works with Marketing to support Trade Shows and Seminars and support partner activity. Provides product feedback to Marketing and Programming. Other duties that may be assigned.
